[WinMac] Re: Graphic production, which is the better platform?
Dan Schwartz(expresso[at]snip.net)
Sat, 09 Jan 1999 10:24:28 -0500
Susan,
I'm not talking about "home use" computers such as gagways or low end H-P:
I was referring to "commercial use" desktop workstations (such as the IBM
IntelliStation) and "enterprise use" servers (such as the Compaq ProLiant).
For "home use" computers, which are sold with very thin margins, very
little is budgeted for tech support. However, for mid-level and high end
products, first rate tech support is budgeted into the price. Apple *USED
TO* have 24/365 tech support for AppleShare Server software and Apple
Workgroup Servers (like the AWS-95 and WGS-9150/120). But now, forget it.
Even Apple's *PREMIUM PRODUCT* support is "Dial-A Prayer."
Cheers!
Dan
P.S.: For Dell, make sure you have the Express Service code so you can
punch it in to your phone and bypass most of the waiting. There's a 5
character alphanumeric label on the back of your CPU, and then you go to
Dell's web site to convert it to a ~9 digit numeric code.
-----------
At 11:37 PM 1/8/99 -0500, you wrote:
>
>>Subject: Re: Graphic production, which is the better platform?
>
>snip
>> ---------
>>
>> Before buying another Mac, try calling their tech support... It's more
>>like "Dial-A-Prayer." Compare that to IBM's 24/365 enterprise-level support
>>not only for their hardware but also for NT. In addition, check out the
>>warranties, and how well the vendor actually honors their respective
>>warranties
>> <http://www.macintouch.com/applesupport.html>.
>>
>snip
>
>also consider how often each platform actually _needs_ tech support! In my
>many years of computer support, can only remember having to call/contact
>Apple support twice...
>In the past few months I've spent lots 'o hours on hold in the G******
>phone maze. Don't have to wait as long to get response from D***, but their
>'solutions' don't work and the techs admit they haven't received much
>training. On a positive note - we've recently purchased several Micron NT
>boxes and their tech support folks are knowledgeable and available.
>
>-sj
>
>
>
>Susan Jane Curtis
>North Carolina State University
>Marine Earth and Atmospheric Sciences
>Box 8208 3150 Jordan Hall
>Raleigh NC 27695
>
>919.515.7000
>
>
>
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