RE: [WinMac] Re: Graphic production, which is the better platform?

David Linsey(linseyda[at]pilot.msu.edu)
Sat, 9 Jan 1999 10:50:34 -0500

As far as the Wintel support, I have not used MS Windows support in over a
year or so, my last experience was great. They had two numbers, one was the
normal FREE number, and another a priority number, where you pay $15 per
incident or whatever but get in with no waiting. I am not sure if you are
talking about a new policy with MS or not (somebody feel free to enlighten
me on their new policies), but that will lead me into the next issue.

When you buy a computer from Dell, Compaq, or whoever, all those computers
come with at least basic one year support. The high end servers may come
with 24/365 support as was mentioned later. However, whoever you buy the
computer from, supports the entire thing, from the keyboard to Windows, to
the hardware, you simply don't have to call multiple vendors. This would
only occur if you built the computer from scratch obviously, but that was
not what was being talked about.

So no, for the first year you don't have to pay anybody for any support
(assuming you didn't build the computer or get it from a screwdriver shop)
and you only have to call one number for all your support.

As it was said so well, "Sure, there's a couple of people who have bad
experiences, but, they're not the majority." This can apply of course to
both sides.

> -----Original Message-----
> From: winmac@xerxes.frit.utexas.edu
> [mailto:winmac@xerxes.frit.utexas.edu]On Behalf Of Liam Helmer
> Sent: Saturday, January 09, 1999 3:28 AM
> To: The Windows-MacOS cooperation list
> Subject: Re: [WinMac] Re: Graphic production, which is the better
> platform?
>
>
> >Before buying another Mac, try calling their tech support...
> It's more
> >like "Dial-A-Prayer." Compare that to IBM's 24/365
> enterprise-level support
> >not only for their hardware but also for NT. In addition,
> check out the
> >warranties, and how well the vendor actually honors their respective
> >warranties
>
> Well, put it this way:
> Apple still has free tech support for the first months that you get a
> machine.
>
> Windows, is ALL pay tech support. Plus you have to pay for support to
> many of the vendors of hardware. Plus you have to deal with them all
> blaming eachother for the problems. With apple, at least, it's just
> company. And, I'm sorry, but Apple support is actually quite
> good, in all
> my experiences. Sure, there's a couple of people who have bad
> experiences, but, they're not the majority.
>
> > <http://www.macintouch.com/applesupport.html>.
>
> What's this got to do with it? This sounds more like a
> CompUSA issue than
> an Apple problem...
>
> Cheers,
> Liam
>
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