Re: [WinMac] Re: Norton System Works 2002.

Subject: Re: [WinMac] Re: Norton System Works 2002.
From: Bruce Johnson (johnson[at]pharmacy.arizona.edu)
Date: Tue Mar 19 2002 - 13:07:02 EST

OSiTeK (by way of Brian Durant ) wrote:

> Hi again,
>
> Sorry for this intrusion on the list, but I am having a discussion over a new
> computer that I purchased, with the company I purchased it from. I am curious
> as to a list response as I would like to get an idea as to whether the list
> consensus to the response directly below considers the response acceptable.

> Here are the latest e-mails:
>
> As *** said, he only "suspect" that Linux cause the problem

Linux will not now or ever cause a problem with a Windows system.
Separate partitions, separate OS'es.

> To operate a PC you need hardware-software and of course the electricity.
>
> To identify the problem we have to find out the source of the problem,
> In your case we already eliminate "electricity" because you have more than
> one PC
> and only this one has problem.
>
> Hardware consist of
> Mainboard, CPU, RAM, HDD, Floppy, Video Card.
> So far the "Symtom"donot show any hardware failure.

Possibly. I've seen faulty memory give people absolute FITS with weird,
hard to diagnose problems.

If this thing has DIMMS, swap 'em around, see if the problem intensifies
or goes away.

Another thing that causes a host of hard to diagnose problems in Windows
are the video drivers. go to Standard VGA drivers, uninstall any drivers
specific to your video card and redownload a current versions, install it.

> Just follow our advice.... RE-INSTALLED WINDOWS!!!
> We have experience dealing with more than 1.000 PC and trust me
> it is the quickest way to get thing up and running.
> You don't believe me? Bring you PC to Microsoft office in Chase Plaze
> and have one of the software engineer fix your problem.
>

Alas, he nailed it right there on the head. Do you recall that old Gary
Larsen cartoon with the guy looking at the Horse Veterinary Manual,
where all the solutions were 'Shoot'...welcome to the wild and wacky
World o' Windows, where more often than not the solution to your
problems is to just shoot it.

I would personally, however look for someone with experience with more
than one pc ;-)

> I realise you don't feel secure if someone backup you data to other hdd and
> transfer it back
> but many other reseller don't even bother bring spare harddisk to back up
> their client data.
> They just "FORMAT" without any question.

No, you do NOT need to reformat a hard drive to reinstall windows! 

-- 
Bruce Johnson
University of Arizona
College of Pharmacy
Information Technology Group

Institutions do not have opinions, merely customs

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