[WinMac] Re: Norton System Works 2002.

Subject: [WinMac] Re: Norton System Works 2002.
From: OSiTeK (ositek@dnet.net.id)
Date: Sat Mar 16 2002 - 08:34:46 EST

Hi again,

Sorry for this intrusion on the list, but I am having a discussion over a new
computer that I purchased, with the company I purchased it from. I am curious
as to a list response as I would like to get an idea as to whether the list
consensus to the response directly below considers the response acceptable.

I have been getting a number of various errors including:

"Explorer.exe has generated errors and will be closed by Windows. You will
need to restart the program:"

"SVCHOST.EXE has generated errors and will be closed by Windows."

There have also been errors in connection with installing programs, such as
Norton System Works. Many of the errors show up one or two times and then
disappear, but the problem that I have is that I send quoted error messages
to the company, ask them to do something about the issue and if I am lucky,
they send a reply telling me to reinstall this or that program. When anyone
does take a look at the computer, they have never seen a copy of the error
messages that I have sent in and have no idea about them until I show my
handwritten notes!

Here are the latest e-mails:

As *** said, he only "suspect" that Linux cause the problem
To operate a PC you need hardware-software and of course the electricity.

To identify the problem we have to find out the source of the problem,
In your case we already eliminate "electricity" because you have more than
one PC
and only this one has problem.

Hardware consist of
Mainboard, CPU, RAM, HDD, Floppy, Video Card.
So far the "Symtom"donot show any hardware failure.

Software
Since Windows 3.11 with the WIN.INI and SYSTEM.INI file
as the "Heart" of all Windows setting.
All Windows sofware will add their setting when you install the new program.
As you install more program, the file getting bigger anf bigger.

One line is missing. the Windows just fail to work.

Luckily: Those 2 files are TEXT file in 2 dimension, only one column and
many-many rows.
(Roughly SYSTEM.INI has +/- 300 lines)

To fix Windows 3.11 problem, you must know what program you have install
and what setting they add to the System.ini and WIN.INI file.
You have to do it manually, there is no manual to teach you how to do it.

Welcome to Windows 95, 95, 95b, 98, 2000 and XP.
Microsoft introduce a super file called "REGISTRY". One single file
to replace WIN.INI and SYSYTE.INI.
It is now "3 Dimensiom". Sometimes to change one setting
you must dig down 10 level deep.
Imagine you have more than 500 setting in 3-Dimension!!!

If you have time to read them one by one and "understand" what they are...
Please feel free to fix your Windows ERROR manually....
On the other hand, if you like to get you PC up and running...QUICK!!!
Just follow our advice.... RE-INSTALLED WINDOWS!!!
We have experience dealing with more than 1.000 PC and trust me
it is the quickest way to get thing up and running.
You don't believe me? Bring you PC to Microsoft office in Chase Plaze
and have one of the software engineer fix your problem.

Do not compare Windows and Apple.
There are only a few hundred software company in the world and to control
a few hundred with the right programming rules are very easy.

Windows developer? At least a couple million and these people don;t like to
be told
how to do thing. This cause "Incompatibility" problem with Windows. It it
hardly
happen with Apple.

I realise you don;t feel secure if someone backup you data to other hdd and
transfer it back
but many other reseller don't even bother bring spare harddisk to back up
their client data.
They just "FORMAT" without any question.

> On Thursday 14 March 2002 11:22, you wrote:
> The problem on your computer, I suspect that Linux is causing the
> problem.
>
> The problem was there before Linux was installed. I only installed Linux, so

> that I could safely surf the Net and receive e-mails without having to worry

> about viruses, worms, Trojan Horses, etc. because you among other things
> could not get the virus protection working properly from day one. I don't
> understand your fascination with reinstalling Windows all the time. This
> seems to be a cure all for any computer ills, regardless of whether it is my
> computer or my wife's.
>
> I don't think that you understand that most people don't like having their
> data transfered around to any number of hard disks and then recopied to
> their original hard disk. Maybe I am particularly sensitive to this as I am
> a former Mac user. Everyone should of course have a way of backing up their
> data, but what you propose is difficult for me to see that there is a need
> for, particularly as reinstalling the system on a Mac is tantmount to
> admitting that you simply don't understand what is going on and that
> reinstalling the system is a last ditch effort to see if something will
> improve by doing it. Why now and why blame Linux, when I have been
> experiencing the same problems even before Linux was installed? I just don't
> understand.

Cheers,

Brian

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