Re: [WinMac] printer offline question

Tom Roth(tomroth[at]wfubmc.edu)
Mon, 07 Feb 2000 10:11:28 -0500

Tom,

Do you have the NT Server set to capture this printer's port? If so,
turn it off and then see if you can see the actual printer (not the
printer's NT queue) in your Chooser or using something like Inter•Poll
or Apple Printer Utility. If it doesn't show up the network card on the
printer may be dead. If you have Apple Printer Utility (it's free) you
should be able to communicate directly with the printer and change many
settings, including it's name. Check to see that someone else with APU
didn't change it's name to something else. If it's capable of IP
printing assign it an IP number and then try to ping it. Since your Tek
Phaser 780 is printing fine via Appletalk through the server I don't
suspect any problems on the server side or Appletalk routing. Lastly,
hook it up directly to your Mac and see if it's visible in the Chooser.

> Tom Lyczko wrote:
>
> We have a Unity 1200XL which is set up with an AppleTalk port to
> our NT Server.
>
> It worked fine initially, then a few days ago it just started queue-
> ing up jobs but not printing them. When I try to print it gives me
> 'printer offline' messages despite the fact that the printer has
> just been turned on and its message indicator does not say anyhing
> about being offline...
>
> Any helpful suggestions would be appreciated. I could not find any-
> thing in printer settings...I seem to recall seeing something about
> MacPrint somewhere on this list, would that help?
>
> Our Tek Phaser 780 on the same LAN, also connected via an Appletalk
> port , is not showing any similar problems that I know of. Could it
> be the Unity's Appletalk port that is the problem??
   
 ______________________________________________________________________
 Tom Roth Wake Forest University School of Medicine
 tomroth@wfubmc.edu Dept of Biomedical Communications
 http://www.wfubmc.edu/biomed/ Medical Center Blvd
 Tel 336.716.4493 Winston-Salem, NC 27157-1011
 ______________________________________________________________________

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This archive was generated by hypermail 2.0b2 on Mon Feb 07 2000 - 08:06:16 PST