RE: [WinMac] Re: Floppyless iMac (WinMac Digest #219 - 02/06/99)

PetersJB@nswccd.navy.mil
Mon, 8 Feb 1999 13:23:10 -0500

Earlier, Dan wrote:
>And let's not forget Apple's poor quality "Dial-A-Prayer" support... So >bad (and expensive) that Apple was "spanked" by the FTC (Federal Trade >Commission) because of it. And tech support is needed the most when things >go haywire. > > Just my 2 cents... > Dan

Dan,

I'm not sure if you're trying to "spin" the news or the inaccuracy is simply
inadvertent, but the FTC's intervention with respect to Apple's tech support
was due to Apple's introduction of "paid" support. Since existing customers
who purchased their Macs with the understanding or guarantee of unlimited
free lifetime support were losing it without either compensation or mutual
agreement, the FTC determined that fair trade practices protected these
consumers and restored their support privileges.

I don't believe the FTC was making any comment upon the cost or quality of
the support itself.

Feel free to correct me if you disagree.

Brooks Peters
NSWC, CarderockDiv

* Windows-MacOS Cooperation List *
* FAQ: <http://www.darryl.com/winmacfaq/> *
* Archives: <http://www.darryl.com/winmac/> *
* Subscribe: <mailto:winmac-on@xerxes.frit.utexas.edu> *
* Subscribe Digest: <mailto:winmac-digest@xerxes.frit.utexas.edu> *
* Unsubscribe: <mailto:winmac-off@xerxes.frit.utexas.edu> *

This archive was generated by hypermail 2.0b2 on Mon Feb 08 1999 - 10:28:35 PST