Re: [WinMac] Support Issues

Daniel Soileau(dsoileau[at]email.unc.edu)
Sat, 9 Jan 1999 23:18:34 -0500 (EST)

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On Sat, 9 Jan 1999, Dan Schwartz wrote:
> Dear Daniel:
> Two or three years ago, I would agree with you. However, with the mess
> that Apple created with MacOS 8, even professionals have a problem keeping

I find the latest improvements in the Mac OS, particularly 8.5, simplify
support issues, thereby reducing the need for hand holding, except for
persons with no interest in system maintenance. If those are your
clients, I can appreciate your point of view. While Windows 98 and NT
have provided simpler configuration options, they are no less daunting to
the novice. I've seen coextensive program use and system maintenance
amongst the publishing professionals I work with, and I've long considered
that normal. Am I mistaken. Is my situation unique?

> up with all the Extensions and Control Panels needed to keep it running...
> And the trouble all these Extensions and Control Panels from conflicting
> with each other.

These issues will never cease, regardless of platform, and your
comments seem ironic for someone who knows how complicated these systems
are. The following comments appear merely inflammatory.

> That is why I drop-kicked the MacOS...
> And "Steveified" support is why I drop-kicked Apple.
> Cheers!
> Dan

Unless there exists an overarching business management system that is
platform dependent, why impose? Note that management is secondary (no
insult meant by that remark) to the work done by most persons in
publishing. Historically the Mac platform has been preferred by the
majority of graphic artists and pre-press professionals. There must be a
reason. Has that preference really changed? Are many WinMac subscribers
also on the graphics e-mail lists? What's the consensus on those lists?
Dare we ask?

Daniel Soileau
Institute of Government
The University of North Carolina at Chapel Hill
dsoileau@email.unc.edu

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