[WinMac] Support Issues


Dan Schwartz(expresso[at]snip.net)
Sat, 09 Jan 1999 20:37:10 -0500


        Dear Daniel:

        Two or three years ago, I would agree with you. However, with the mess
that Apple created with MacOS 8, even professionals have a problem keeping
up with all the Extensions and Control Panels needed to keep it running...
And the trouble all these Extensions and Control Panels from conflicting
with each other.

        That is why I drop-kicked the MacOS...

        And "Steveified" support is why I drop-kicked Apple.

        Cheers!
        Dan

         

At 08:11 PM 1/9/99 -0500, Daniel Soileau wrote:
>This discussion is sounding more like a technical support survival issue
>than the matter originally proposed for discussion. Seventeen years in
>scholarly publishing, with the last ten in front of computers, has
>convinced me that the best tool for the job is the tool that requires the
>least "techno-savvy" support. This is a sore spot for PC users,
>particularly since the Mac has the intuitive advantage ("for the rest of
>us"), as well as for PC support folks. And we are talking about
>computing for artists and designers, right?! As industry compression
>continues to place more pressure on everyone to perform more efficiently,
>the logical choice is the system that can be managed by anyone. When the
>PC becomes as easy to maintain as the Mac, there won't be issues of
>platform loyalty to contend with.
>
>I also use PC's, by the way, built them from scratch, bought PC's
>with service plans, and configured entire departments of mixed platforms
>with the interests of each person regarded as more than emotional zeal.
>Making someone switch is simply that. Unless the department or corporate
>management system, like inso or whatever, is platform specific, there's
>no good reason to buy liability.
>
>On Sat, 9 Jan 1999, Dan Schwartz wrote:
>
>>
>> Let's look at your analysis, inline.
>>
>> >>>The people who put out our newsletter for our company are using Macs
>> >>>to do all the design and pre-press stuff. Our company is moving
>> >>>towards being PCs. The question is, should the artists switch to PCs

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This archive was generated by hypermail 2.0b2 on Sat Jan 09 1999 - 17:42:05 PST