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Tom is right about ARCserve's tech support. The last time I
had a meeting with a sales rep from ARCserve about upgrading their
product to the latest version I asked him the following question.
"So, if we go with ARCserve instead of switching to another
product I won't have a situation where I call tech support for help
because I have a production server down two days in a row without
talking to a tech? I'm asking this because that is exactly what
happened last month. Would you like to see the dates and times of
the calls together with your incident numbers so that you can verify
this? I have them right here."
I am not fond of their product and I know it extremely well.
>My first question is, WHY? Having just switched from ARCserve to
>Retrospect on the Windows side of things I've not been happier. We've
>used Retrospect for years to backup Macs but have used ARCserve for
>years to backup the Windows computers. Now that Dantz has a good
>Windows product I was glad to be able to dump ARCserve.
>
>Keeping ARCserve up to date was not easy and not cheap. Tech support
>was lousy and the whole program is too large and cumbersome for doing
>backups. Retrospect has great tech support, simple to use interface, is
>a small program. The clients also notify the users when they have and
>haven't been backed up. ARCserve doesn't do that.
>
> > Brian Perez wrote:
> >
> > We are considering switching from Retrospect to ARCserve. I would like to
>> hear the pros and cons of each, as well as preferences or comparisons
>> from any who are familiar with both.
>>
>> Thanks in advance,
>> Brian Perez
>>
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>--
> Tom Roth • tomroth@wfubmc.edu • tel 336.716.4493
> Wake Forest University School of Medicine
> Dept of Biomedical Communications
> Medical Center Blvd • Winston-Salem, NC 27157-1011
> http://www.wfubmc.edu/biomed/
>
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--
Tim Scoff AST, MCSE
tim@scoff.net
http://www.scoff.net/
(412) 422-5242
Pager - (412) 602-7738
"You can't help getting older, but you don't have to get old."
- George Burns
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: Tue Jun 05 2001 - 10:52:47 PDT