[WinMac] Re: Timbuktu experiences?

Dan Schwartz(expresso[at]snip.net)
Tue, 09 Feb 1999 09:57:51 -0500

        From my experience, Timbuktu is great, until you need to remotely diagnose
a sick Mac with an untrained operator on the other end of the phone.

        Why is this?

        The first thing you tell the person on the other end to do is reboot with
the shift key down, to shut down extension loading so they can effectively
run Disk First Aid and/or Disk Doctor. And guess what else happens?

        The Extensions Timbuktu requires also don't load.

        Just my 2 cents from a support engineer... Who at one job was forced to
use Timbuktu with poorly trained operators on the other end. And by the
time the users &/or owners of these fifty-four $50,000 Mac-based imaging
system called me, it was already too late because they were getting
crashes, yada yada yada...

At 01:09 AM 2/7/99 -0600, Paul wrote:
>>I know Timbuktu has been around for a long time, so any comments (good or
>>bad) about how well it works would be appreciated. The 386 is running DOS
>>5 and Windows 3.1 at the moment, and I would probably keep it that way
>>(that's sufficient for Timbuktu).
>
>I've run Timbuktu on Mac and PC for nearly more than 6 years. Great
>product, very well done piece of software. I use it on all of my machines
>and servers (NT 4.0sp3, AppleShare IP 6.1, Retrospect backup server, etc).
>
>Running under Win3.1 was a bit of an adventure (you have to install Win32s,
>make sure you have enough RAM, etc), but I recal it working. Timbuktu Pro
>32 is the currently release for Windows, but I'm not sure if it runs on
>Win3.1. Timbuktu Pro 4.8 is the latest for Macintosh PowerPC, 4.0.6 for
>older machines.
>
>To be totally honest, there have been a lot of things added to the product
>since version 4.0 that I have not used. I'm a control/exchange/send kind
>of guy...I don't do scripting, I don't do Conferencing, I don't do
>Intercom. Thankfully TB2's plug-in architecture lets you off-load the
>stuff you don't need!
>
> Paul

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This archive was generated by hypermail 2.0b2 on Tue Feb 09 1999 - 07:01:19 PST