Re: [WinMac] Re: Timbuktu experiences?

cathyf@infocom.com
Tue, 9 Feb 99 16:20:30 -0500

> From my experience, Timbuktu is great, until you need to remotely diagnose
>a sick Mac with an untrained operator on the other end of the phone....
> The first thing you tell the person on the other end to do is... to shut
down
>extension loading ...And guess what else happens?... The Extensions Timbuktu >
>requires also don't load.

Sounds as though you need to provide such clients with your very own
replacement for their Extensions Manager control panel, with your very
own defined minimal extension set including Timbuktu. Call it "Emergency
set" or something.... Just a little insurance policy, yes? Then you could
go into Extensions Manager and choose the right set and reboot yourself,
you wouldn't even need to explain which two keys to hold down to disable
extensions to the little clueless dears at the other end.

You might still have to get somebody competent onsite to do the
replacement if your clients are so clueless that they can't reboot with
extensions off and then drop the new control panel into the System
Folder. (I'm assuming that the System might be picky about letting you
replace it after it had been loaded during startup, but maybe not.) But
they could do the replacements on all the machines, you just would need
to give them all possible versions for the systems on their machines.

I have Extension Manager aliases on my desktop for three different mac
systems myself, so I'm ready to tweak no matter which partition I've
booted from.... and I do define various minimal sets to include things
that I don't want to be without (such as my trackball driver....).

                           Peace, Cathy Flick cathyf@earlham.edu

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This archive was generated by hypermail 2.0b2 on Tue Feb 09 1999 - 13:25:34 PST