[WinMac] HP 5SiMX Error Message

PetersJB@nswccd.navy.mil
Wed, 8 Dec 1999 14:26:44 -0500

Since a couple of recent messages extolled the virtues of HP's LaserJet 5Si
series, I thought I'd toss out a question related to my experience with one.
Generally it has been great, but we have an occasional problem which
requires manual intervention to clear. Any insight from other users/owners
would be appreciated.

Our 5SiMX is operated in an environment with a mixture of PCs (Win95, Win98,
WinNT/WS, & WinNT/Srv), Macs, and *nix boxes. This particular printer is
primarily used by Macs. The Macs talk to it directly (no queue) via
AppleTalk. Because of it's high capacity and duplex unit, some Win users
send large or two-sided documents to it. The Windows print jobs are sent
through a print queue on a WinNT server. I don't admin that one, so I'm
kind of in the dark there. The printer itself is my responsibility.

Anyway, the problem occurs irregularly, maybe once or twice a week,
following no known pattern. It is exhibited when a Mac's print job never
gets printed. A visit to the printer reveals a error code 56.xx. I seem to
remember it reading "56.01" on the printer's LCD, but the printed error log
says "56.00.00". The printer's documentation doesn't help in explaining the
implication of this error code. The only way to clear it is to use the
power switch to turn the printer off and back on. In so doing we sometimes
lose a print job since a short PostScript file would've been completely
transmitted.

I cannot guarantee a correlation, but it seems the error comes right after a
Win user has sent a job to the printer. Maybe that's my suspicions of
Windows talking, but I've never had a problem when sending job after job
from a Mac.

Have any of you had any experience like this? Any suggestion on how to
focus in on the source of the problem? All ideas are welcome.

________________________________________________________________________
Brooks Peters (301) 227-1243 (voice)
NSWC - Carderock Division (301) 227-5930 (fax)
Code 5500 (Bldg. 18, Rm. 127) mailto:PetersJB@nswccd.navy.mil
9500 MacArthur Blvd.
West Bethesda, MD 20817-5700

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This archive was generated by hypermail 2.0b2 on Wed Dec 08 1999 - 12:34:32 PST