RE: [WinMac] [Semi-urgent]Lost Ability to Start Up Mac Outlook Cl ient
PetersJB@nswccd.navy.mil
Wed, 23 Jun 1999 08:18:46 -0400
> From: Greg Hammond
> Sent: Monday, June 21, 1999 5:21 PM
> Subject: [WinMac] [Semi-urgent]Lost Ability to Start Up Mac Outlook
> Client
>
> Anyone else seen this: when I try to start up my Mac Outlook client, which
> has worked flawlessly [well, almost] until this morning, I get a message
> that:
>
> There are insufficient system resources to start up the Outlook client. If
> this problem persists, please see your system administrator.
>
> No amount of Mac diagnostics seems to solve this problem, and my
> NT-centric
> SysAdmin [that is not a criticism] is unfamiliar with this problem.
>
> Any help would be most appreciated.
>
Greg,
I hope you've solved the problem by now, but if not here are a couple of
ideas.
I have encountered several instances of startup crashes while using Outlook
which were eventually attributed to conflicts (improper version) in one or
more of the libraries Microsoft loads into the System Folder. We generally
use Microsoft products: MS Office 98, Outlook (v8.01 through v8.2), and
Internet Explorer (v3.01 through v4.5). Several times after upgrading the
Outlook client, I would get immediate crashes (type number escapes me now)
when Outlook was subsequently run. For corrective action, I would use
Extension Manager to "remove" all Microsoft stuff from the System Folder;
then use "Microsoft Office First Run" and "Microsoft Internet First Run" to
restore the System Folder components; and finally re-install the Outlook
client.
On other occasions we have had problems connecting to our Personal Address
Books (PAB) and Personal Folders within the Outlook client. In a few cases
the Outlook client had gotten confused about the path to the designated PAB.
To test for and correct this possibility, try using Outlook Setup to create
a second Profile. Within this profile connect to the same Exchange server
using the same user identity. However, don't include a Personal Address
Book or Personal Folders. Then use this new profile to log into your
Exchange server. If this works, try to add the Personal Address Book and
Personal Folders in, one at a time. When we've had a problem we haven't had
to recreate the PABs or Personal Folders, but only needed to "point" the
Outlook client to the documents which already existed.
Good luck,
________________________________________________________________________
Brooks Peters (301) 227-1243 (voice)
NSWC - Carderock Division (301) 227-5930 (fax)
Code 5500 (Bldg. 18, Rm. 127) mailto:PetersJB@nswccd.navy.mil
9500 MacArthur Blvd.
West Bethesda, MD 20817-5700
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on Wed Jun 23 1999 - 05:20:15 PDT
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